customer-led development
The Promise-to-Delivery Gap: Where Churn Quietly Starts
Your exit survey says "missing features." The real cause was a promise made five months earlier that nobody tracked. Here's how the gap forms.
Spencer Shulem
customer-led development
Ship Research: Why Building It Now Beats Asking About It
Research was insurance against expensive builds. Builds aren't expensive anymore. Here's why shipping to the customer who asked beats a six-week study.
product-management
From Story Points to Tokens: The Constraint That Ran Software Just Died
Engineering time ruled software for 70 years. AI made it cheap. Here's the constraint that replaced it, and why most teams are aiming at the wrong one.
customer-led development
Customer-Led Development: The Complete Table of Contents
Every chapter of Customer-Led Development, Spencer Shulem's book on building what customers want when AI can build anything. Read the free essays or get th
product-market-fit
The Survey Problem: Why What Customers Say Lies About Product-Market Fit
NPS and the 'very disappointed' test measure what customers say, not what they do. Here's how to read revealed preference and find real PMF.
customer-led
Why Methodologies Fail: Agile, Scrum, SAFe, and the Customer Filter
Waterfall, Agile, Scrum, SAFe, product-led, sales-led: each one fails the same way. They filter the customer through a department. Here's the fix.
book recommendations
Books Like Old Man's War: Sci-Fi That Is Actually Funny
You didn't fall for the aliens. You fell for the voice. Here are seven sci-fi novels — plus one honest note about my own — that scratch the exact Scalzi itch: a smart, funny narrator who explains the impossible like it's Tuesday.
book recommendations
Books Like The Circle: When You Choose the Surveillance
If you finished The Circle wanting more fiction where nobody is forced and choosing privacy becomes the suspicious act, here are seven real novels worth your time — quoted accurately, drawbacks included.
books like qualityland
Books Like QualityLand: Satire for the Algorithmic Age
Seven funny-bleak novels about optimized societies, ranked by how much rage is hiding under the jokes — from Kling's warmth to Vonnegut's grief.
universal basic income
Books About Life After Work: UBI, Post-Scarcity and What Comes Next
A reading list on universal basic income, post-scarcity, and what people would actually do if work stopped being mandatory — with honest drawbacks and a real alternative to UBI.
ai
The Best Books on AI and the Future of Work
The strongest books on AI and jobs, organized by the real questions: does automation destroy work on net, what happens to the displaced, who captures the gains, and what to do about it.
books-like-abundance
7 Books Like Abundance: Institutions, AI and Freedom
Books like Abundance for different questions: Cheap Intelligence on AI and freedom, plus six reads on institutions, growth and delivery.