customer-led development
Champions: Why Your Smallest Customer May Be Worth More Than Your Biggest
Your $100K logo may be worth less than a $20K customer. Why champions compound, and why ranking customers by ARR quietly misallocates your team.
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customer-led growth
Customer-Led Growth: Why the CAC Treadmill Is Optional
Dropbox paid up to $388 to acquire a $99 customer, then let its users do the selling. Here's why growth should run through champions, not strangers.
customer-led development
The Sprint That Ends With the Customer: Why Merged Code Isn't Done
Your sprint ends when code merges, and that's the problem. Sonos learned it the hard way. Here's what a sprint that ends with the customer looks like.
customer-led development
Customer-Led Development: Why Every Feature Needs a Customer's Name
Agile tells you how to ship, not who it's for. Why every feature should trace to a real customer name, and what changes when it does.
product-management
The APM Path: Why the Best New PMs Learn to Shut Up First
Most APMs fail the same way: they fall in love with solutions before they understand customers. Here's the customer-led path that avoids it.
product-ops
Product Ops: The Role That Keeps Customer-Led Companies From Breaking at 3 PMs
Most teams think Product Ops is admin or project management. It's the role that keeps customer truth flowing, and the reason it breaks without one.
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Automate a Daily Routine With an AI Agent, Safely (2027)
An 8-step method to hand your daily routine to a personal AI agent: read-only scopes, a supervised week, approval on every write, and spend caps.
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How to Run a Personal AI Agent on a Raspberry Pi (2027)
Set up an always-on personal AI agent on a Raspberry Pi: hardware, model routing, secure dashboard access, spend caps and a tested 07:30 email summary.
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How to Supervise Multiple Coding Agents in One Place (2027)
A six-step method to supervise Codex, Claude Code and Conductor sessions in parallel: track states, verify 'done' claims, set sweeps, and log every nudge.
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What Is OpenAGI? A Self-Hosted Personal Agent Guide (2026)
OpenAGI is a self-hosted personal agent with persistent memory, approved routines and a Supervisor for Codex and Claude Code. Install, privacy and limits.
product-management
The Customer Obsession Test: How to Spot a PM Who Actually Talks to Customers
Every PM candidate claims customer obsession. One interview question separates the ones who practice it from the ones who just say it.
product-management
The Two Types of PMs: How AI Split the Product Manager Role in Half
The generalist PM is gone. AI split the job into two roles with different outputs and different metrics. Here's which one you are, and which one you need.