customer-led-development
What to Keep, What to Kill: Why Customer-Led Is a Layer, Not a Revolution
You don't have to burn down PLG, sales, or Agile to go customer-led. You replace exactly one thing, and kill four habits. Here's which.
Spencer Shulem
learning-loops
Learning Loops: Why Customer Insight Should Compound, Not Evaporate
A 5-day loop runs 73 times a year. An 8-month loop runs 1.5. Why learning speed, not feature count, is the advantage rivals can't copy.
customer-led development
Champions: Why Your Smallest Customer May Be Worth More Than Your Biggest
Your $100K logo may be worth less than a $20K customer. Why champions compound, and why ranking customers by ARR quietly misallocates your team.
customer-led growth
Customer-Led Growth: Why the CAC Treadmill Is Optional
Dropbox paid up to $388 to acquire a $99 customer, then let its users do the selling. Here's why growth should run through champions, not strangers.
customer-led development
The Sprint That Ends With the Customer: Why Merged Code Isn't Done
Your sprint ends when code merges, and that's the problem. Sonos learned it the hard way. Here's what a sprint that ends with the customer looks like.
customer-led development
Customer-Led Development: Why Every Feature Needs a Customer's Name
Agile tells you how to ship, not who it's for. Why every feature should trace to a real customer name, and what changes when it does.
product-management
The APM Path: Why the Best New PMs Learn to Shut Up First
Most APMs fail the same way: they fall in love with solutions before they understand customers. Here's the customer-led path that avoids it.
product-ops
Product Ops: The Role That Keeps Customer-Led Companies From Breaking at 3 PMs
Most teams think Product Ops is admin or project management. It's the role that keeps customer truth flowing, and the reason it breaks without one.
context-limit
Automate a Daily Routine With an AI Agent, Safely (2027)
An 8-step method to hand your daily routine to a personal AI agent: read-only scopes, a supervised week, approval on every write, and spend caps.
context-limit
How to Run a Personal AI Agent on a Raspberry Pi (2027)
Set up an always-on personal AI agent on a Raspberry Pi: hardware, model routing, secure dashboard access, spend caps and a tested 07:30 email summary.
context-limit
How to Supervise Multiple Coding Agents in One Place (2027)
A six-step method to supervise Codex, Claude Code and Conductor sessions in parallel: track states, verify 'done' claims, set sweeps, and log every nudge.
context-limit
What Is OpenAGI? A Self-Hosted Personal Agent Guide (2026)
OpenAGI is a self-hosted personal agent with persistent memory, approved routines and a Supervisor for Codex and Claude Code. Install, privacy and limits.